In the two months that Ackquille Pollard, better known as the Brooklyn rapper Bobby Shmurda, has sat in jail on gang conspiracy and gun charges, his mother has visited twice a week. His hip-hop idols have offered words of support.

But Mr. Pollard says that he hasn’t heard what he wants from his label, Epic Records — namely a firm reassurance of its backing and help making his $2 million bail: “When I got locked up, I thought they were going to come for me,” he said in an interview from the Manhattan Detention Complex, “but they never came.”

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